Frequently Asked Questions

Q: How do I find out if Pinnacle Care is right for me or my loved one?

A: Call us anytime at 1(833)428-4663 or email us at It’s best if we can start with a quick chat about care needs and other preferences (our PSW’s and Caregivers are sensitive to your lifestyle and dietary preferences). From there, we can find out how Pinnacle Care can help you. If we are unable to fulfill your specific needs, we will point you in the right direction to find other suitable options!

Q: Will using private services exclude receiving government services?

A: No! Pinnacle Care actually makes it a priority to coordinate public services from all applicable agencies so that our clients get access to all services and resources they are eligible for. We take the initiative to contact these public agencies to improve the setup and management of these government services.

Q: What is the minimum booking time?

A: The minimum time our PSW’s and Caregivers will spend with a client is usually 3 hours. We will work with you to suit your individual needs and, under special circumstances, we can accommodate unique service options.

Q: How much do your services cost?

A: The hourly rate depends on the complexity of client needs and service location.

Q: How do you match caregivers to clients?

A: All of our employees are carefully screened to meet our high-quality standards. We try to find out as much as possible about our clients during the intake process to make the best possible match. We take into account clients’ medical history and care needs as well as personal interests, hobbies, and culture.

Q: How do you ensure the quality of your caregivers?

A: In addition to a thorough interview process which includes police background and reference checks, caregivers need to demonstrate that they have completed a recognized personal support (or equivalent) training program.

Q: Who are Pinnacle Care PSWs and Caregivers?

A: Pinnacle Care employees come from various age groups and cultural backgrounds, but they all share three traits: They are compassionate people, they are qualified professionals and they are faultlessly reliable. Pinnacle Care pays above-average wages and offers job perks which allows us to be selective and hire only the best health professionals.

Q: Are there background checks for caregivers?

A: Yes. While we only hire PSWs and Caregivers that we trust, we also ensure they have passed criminal background checks and mandatory physical exams.